PT.
AILURE BOUTIQUE
Jln.
Lebak 72 Cimanggis
Depok
16451
Your Ref : AA/DI/18
Our Ref : IM/SO/14
9th January, 2017
Alvina Aryana
Marketing Manager
Adorable Project
Jl. Raya Timur Padasuka 463
Bandung 40523, West Java
Dear Mrs. Alvina,
I have recently ordered some pairs of Adorable
Ladies’ Shoes to your company on 2nd January. And those shoes arrived on 8th
January. Unfortunately, when I opened it, I saw that 5 pairs of Brown Flatshoes
are broken. And 2 pairs of Navy Sneakers
that I receive are wrong size. So, I feel dissatisfied with your service.
To resolve the problem, I would require you to
replace the shoes with the same specification. So I can sell all that Ladies’ Shoes
in our company. And if your company agree, we hope that shoes arrived no later
than a week after the letter is received.
Please let me know as soon as possible what action
you propose to take. Thank you for taking the time to read this letter.
Yours Sincerely,
Indah Ratna Mutia
Purchase Manager
Reference:
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